Submission to the Royal Commission into the Robodebt scheme

The Royal Commission has played a vital role in exposing how the Robodebt Scheme was created and overseen, and has been delivering accountability for the Scheme’s victims.

This submission focuses on the lessons the Robodebt Scheme offers for the future, and practices that continue in compliance and debt collection. These include:
▪ the importance of human oversight in raising debts;
▪ issues in how Centrelink pursues debts, including its use of debt collection agencies;
▪ accountability to Centrelink’s mission and the Government’s model litigant policy; and
▪ the need to listen to lived experiences, both from frontline staff and people using the system.