Submission on Quality Indicators for in-home aged care

Frameworks such as a Quality Indicator (QI) Program can play an important role in supporting aged care providers to build cultures of quality and safety within their organisations, better enabling them to improve the quality of care. Yet too often these measures fail to capture meaningful information and place additional regulatory burden on the sector. To enable service enhancement, a QI Program needs to use consumer-driven indicators that measure factors within the scope of control for care providers.