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Anglicare Australia Awards 2005
Innovation
WINNER: Anglicare Toowoomba (part of Anglicare Southern Queensland) for Refugee Settlement Support
Anglicare Toowoomba contracts with the Department of Immigration and Multicultural Affairs to assist refugees in their first six months of settling in to Toowoomba. The program provides a high level of support for newly arrived refugees by employing Sudanese refugees, recognising and enhancing their existing skills, and assisting them to develop new ones. The capacity of staff to connect with and support new arrivals is of enormous benefit to both newly arrived refugees and the communities they will soon come to call home.
For more details contact: Debra Stafford dstafford@anglicarebrisbane.com
Highly Commended: Anglicare WA , for ‘Mums and Dads Forever’
Focusing on the best interests of children, this Perth-based program offers parents and children an unprecedented range of services within a single agency including group-work, counselling, mediation, educational and therapeutic elements.
For more details contact: Jennie Hannan jennie.hannan@anglicarewa.org.au
Organisational excellence
WINNER: Anglicare SA, for its Risk Management Framework
The establishment of a risk management intranet-based tool provides managers and staff with a site-specific risk record as well as an organisational profile of all risks. The intranet tool includes action plans, including the steps and processes to scan for potential risks to services for the coming year. The risks are reviewed quarterly, minimising the amount of time that is taken away from service delivery for monitoring and reporting activities. This system works well with a large and diverse service profile.
For more details contact: Rita Perkons rperkons@anglicare-sa.org.au
HIGHLY COMMENDED, organisational excellence (service delivery): Anglicare Central Queensland’s ‘Lifestyle Support Options’
True to its vision that ‘the only limitation on participation by people with disabilities is the choices that are open to them’, the service maintains an inclusive and flexible approach to service delivery, ensuring that individual needs and aspirations of participants and their families are heard and as far as possible, met.
For more details contact: Kim Moir kmoir@anglicarecq.org.au
HIGHLY COMMENDED, organisational excellence (human resource management):
The Samaritans Foundation for ‘NewSTAR’ (new staff training and review)
This organisation transformed its recruitment and induction processes for new disability services staff from a service-specific approach to a consistent recruitment and training program that ultimately enabled seamless movement of appropriately skilled and trained staff – whether permanent or casual – from service to service.
For more details contact: Lynne Graham lgraham@samaritans.org.au
Parish Partnership
WINNER: Anglicare Tasmania, with the Anglican Parish of St Helen’s, for the East Coast Counselling and Support Service/St Helen’s Emergency Relief
In a region that is significantly isolated, and characterised by low socio-economic status, the parish provides responsive, ongoing and unconditional support for members of the community – and for the Anglicare workers. Anglicare has introduced a flexible system of care that now embraces community development and support for the needs of long-term clients. The result of this partnership has been a stronger service, thoroughly grounded within a supportive community.
For more details contact: Chris Jones c.jones@anglicare-tas.org.au
Community Partnership
WINNER: Anglicare SA (the Magdalene Centre) and Big Issue Enterprise
Co-location of the Big Issue with this Anglicare centre makes all the difference for clients. The broad range of complementary services offered by the two organisations in partnership go a long way to meeting the complex and varied needs of the socially excluded population of Adelaide – much further than if the agencies were acting independently.
For more details contact: Joanne Wickes jwickes@anglicare-sa.org.au
Partnership with Government
WINNER: Anglicare Central Queensland for ‘Outback Alive’
This integrated approach to service delivery is more than a partnership between an Anglicare agency and government. It integrates a range of Anglicare programs across a geographic region three times the size of Victoria, with five state or federal government departments, coordinating a complex response to a problem experienced by communities in this area for over 100 years – drought.
For more details contact: Tony Stevenson tstevenson@anglicarecq.org.au
Individual Achievement
WINNER: Jan Gulin, the Willochra Home (Anglicare Willochra, SA)
Working in a geographically isolated community in South Australia where it is difficult to recruit and attract skilled staff, Jan made a significant contribution toward the reorganisation of this aged care facility. Energising and supporting a team to transform the facility from a low-care operation to an ageing-in-place facility that has a mix of high and low care, she was instrumental in turning the facility around so that it achieved all 44 accreditation outcome standards in record time. All three judges recognised the monumental effort this took – not only to make it happen, but to build the team that would then take the facility into the future.
For more details contact: Trevor Briggs registrar@diowillochra.org.au
COMMENDED: Kathy Horton of Anglicare Central Queensland has contributed extensive effort and energy into developing a mental health information and referral service that actively values people with mental illness, promotes community connectedness and offers hope for new possibilities and change for the better.
For more details contact: Mary Jones mjones@anglicarecq.org.au
COMMENDED: Kim Moir, also of Anglicare Central Queensland is a strong advocate for clients in two relatively isolated communities. A positive role model for both staff and clients, she has initiated new programs and organisational change, and actively promoted Anglicare’s values and support services in the community.
For more details contact: Tony Stevenson stevenson@anglicarecq.org.au
... Other Nominations ...
The judges were impressed with all 22 nominations. Although not every entry could win, the inspiring ideas behind each one of them can be shared. Contact details are provided so you can find out more about a project that might be of interest to your agency.
Innovation
Anglicare SA: Energy Empowerment Program, The Magdalene Centre
Working in partnership with Fieldforce Services Ltd, The Magdalene Centre delivers an Energy Empowerment Program which enables low income households to maximise their awareness and control of energy usage, reduce energy costs and improve their levels of household comfort and amenity. This reduces reliance on emergency assistance and increased capacity to cover energy costs.
For more details contact: Jo Wickes jwickes@anglicare-sa.org.au
Anglicare Tasmania: ‘Sick to the Back Teeth’ Photographic Exhibition
A photographic exhibition highlighting the lack of dental care for the neediest in Tasmania – part of a comprehensive advocacy campaign.
For more details contact: Jo Flanagan j.flanagan@anglicare-tas.org.au
Organisational Excellence
Anglicare SA: Staff Attraction Strategy – branding brochure
With the competition for new staff becoming increasingly difficult, a number of attraction and retention strategies have been developed and implemented by Anglicare SA to target potential recruits.
For more details contact: Ian Barton ibarton@anglicare-sa.org.au
Anglicare SA: Contract Builder
‘Contract Builder’ was developed for Line Managers to simplify the often complex task of preparing contracts.
For more details contact: Ian Barton ibarton@anglicare-sa.org.au
The Samaritans Foundation (NSW): Performance Enhancement Program
The Samaritans’ Performance Enhancement Programme (PEP) allows the agency to do more than simply review performance; it allows staff to continually improve and ensures that staff efforts are aligned with the agency’s Strategic Plan.
For more details contact: Felice Dampney fdampney@samaritans.org.au
Anglicare SA: Training and Development Strategy
During the past year over 27 new non-accredited training programs in a wide range of fields have been made available for all staff and volunteers to access. Over 400 staff and volunteers, representing 47% of Anglicare SA’s workforce, have taken up these opportunities.
For more details contact: Ian Barton ibarton@anglicare-sa.org.au
Partnership
Anglicare North Queensland, Anglicare Central Queensland and the Anglican Community Services Commission, Southern Queensland: Anglicare Queensland Alliance
Anglicare agencies in southern, central and north Queensland work together in partnership to assist those who are in need across Queensland. The Alliance, formed in 2003, represents an important step in the Anglicare agencies’ commitment to working together for the benefit of all Queenslanders and to presenting a state-wide alliance to government, business and the community.
For more details contact: Tony Stevenson (Alliance Chair) tstevenson@anglicarecq.org.au
Anglicare WA : ‘Changing Tracks’ Program
Anglicare WA has initiated external evaluation in partnership with Murdoch University and Edith Cowan University, of their ‘Changing Tracks’ family violence intervention programs offered in both Albany and Perth. These family and domestic violence services have been highly successful in working in a case management framework using a combination of successful models from the United States such as the Duluth Abuse Intervention Project and Steven Stosny’s Compassion Power model. Anglicare WA remains committed to the development of ‘Changing Tracks’, and to continuing to ‘test’ the validity and reliability of the program outcomes.
For more details contact: Jennie Hannan jennie.hannan@anglicarewa.org.au
Brotherhood of St Laurence and Anglicare Victoria: Community Care for Refugees: Welfare partnership in action
The Brotherhood of St Laurence and Anglicare Victoria were instrumental in the development of a partnership of welfare agencies in Victoria, which has designed and advocated for a care system for families, children and other vulnerable people released from immigration detention into the Australian community.
For more details contact: Cath Scarth cscarth@bsl.org.au
Anglicare Central Queensland: ‘Koora the Kangaroo’
The goal of ‘Koora the Kangaroo’ (a teacher’s resource pack) is to implement a culturally-based school’s program promoting non-violence. The objectives of the package are to:
- Support teachers’ awareness of culturally sensitive practice;
- Emphasise attitudes and values of non-violence in curriculum activities;
- Support teachers to incorporate Koora’s messages into regular classroom activities;
- Continue the presence of Koora’s messages beyond community members’ school visits; and
- Complement existing school strategies to consolidate a school culture of non-violence.
For more details contact: Tony Stevenson tstevenson@anglicarecq.org.au
Anglicare Central Queensland: The Gladstone Observer
Promotions by The Gladstone Observer of Anglicare Central Queensland projects in order to highlight the work of foster carers in the region and to generate local support.
For more details contact: Mandy Jones mjones@anglicarecq.org.au